CUSTOMER SERVICE
Terms & Conditions
PAYMENT & PRICING
We accept payment by the following methods;
Bank transfer/Deposit (no payment surcharge)
PayPal (1.5% surcharge)
Credit Card (1.5% surcharge) – Visa, Mastercard & Amex
ZIP (3.5% surcharge)
Cash is acceptable for in-store purchases. All prices are quoted including GST and are subject to confirmation at the time of order acceptance. All Prices are in Australian Dollars (AUD).
Disclaimer:
- Whilst we endeavor to keep information and product images on this Site constantly up to date, sometimes a product’s details may be updated by the supplier at their discretion and we will not immediately informed. We reserve the right to update or correct information on the Site at any time without notice.
- In the event that a Product is listed at an incorrect price or with incorrect information, we have the right to refuse shipment of or cancel any Offer to Purchase for the Product. Where we become aware of any error or inaccuracy after acceptance of your Offer to Purchase, we will inform you as soon as possible and give you the option of replacing your order at the correct price or cancelling your order for a refund. Where we cannot get in contact with you by close of the business day on which we become aware of the error, your order will be cancelled and refunded.
- We also reserve the right to correct these prices in the event that they are displayed incorrectly.
RETURNS
If, for some reason, you have a concern with your order, please make contact with us immediately so the matter can be resolved.
Products may be eligible for exchange/store credit within 30 days from Order Shipment Date.
Note that all returns are subject to a restocking/administration fee of 15%.
Goods must be in new, unused condition and in original packaging. Goods will be inspected upon return and refunds or ‘credit for exchange’ processed within 7 days.
Marine Electronics (including radios, chart plotters etc) are not returnable unless a manufacturing defect exists (as deemed by our technicians or supplier).
Special or custom order items, or items that have been customised, cut to a length or otherwise altered at the customer’s request cannot be returned.
Return shipping charges and any payment gateway merchant fees shall be met by the purchaser.
After 30 days from Order Shipment Date, we can not process returns for exchange, replacement or credit to your account.
Original shipping fees are not refundable, unless the return is due to our error.
Items that can not be returned:
- Items Registered to the User (eg., EPIRBs);
- Any item purchased & you simply change your mind.
- Custom order items;
- Specials/Sale/Clearance items; or
- Any items which have been damaged due to improper installation or operation.
SHIPPING & DELIVERY
Whilst every effort is made to deliver parcels within our delivery time frame, we cannot guarantee delivery times as these can change for reasons which are beyond our control.
Tracking is provided on all orders. Our delivery options include but are not limited to the following;
- Australia Post Service – Regular and Express Post;
- DHL Express – Local & International; and
- Courier’s Please for local Brisbane Metro.
QME will not be liable for any loss, damage or costs incurred due to late delivery.
All orders will be processed within 2 business days – with the exception of back ordered items. If we are unable to meet this time frame we will contact you to provide details and options.
If we are unable to ship your order within 3 business days we will offer a refund in full or provide the option to wait for the goods to come into stock.
All orders must be paid for in full before your order is shipped.
Any orders received after 2pm Friday will be processed the following Monday morning.
PRIVACY POLICY
We are committed to protecting your personal information and the purpose of this policy is to ensure that we meet that commitment.
Your account information resides on a secure server, protected by firewalls and is accessible only by our webmaster.
We do not pass any information about you, our customer, to any other person or organisation.
Information we could potentially collect includes your name, company / trading name, physical & mailing address, email, telephone numbers, payment and details of what you have purchased.
We will use this information to complete any enquiries about your transaction and to fulfill the purchase and/or transaction that you have requested. We may use this information to follow up after the transaction to ensure the transaction was completed to your satisfaction and if you wish to review our service.
We will take all reasonable steps to correct your personal information if we believe it is inaccurate, out of date, incomplete, irrelevant or misleading or if you ask us to. If you ask us to correct your information we will do so within reasonable time.
WHAT OUR CUSTOMERS SAY
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Recently had my blackwatch 26 sounders and radar upgraded by quality marine electronics.Richard was extremely knowledgeable and experienced in advising of what i required.His down to earth approach in explaining the complexity of the system was amazing. I was... read more
Andrew McEwan3/30/2021 -
Dick from QME is one of the most knowledgeable guys for Furuno components in Qld. When you purchase this kind of equipment it is imperative that you have back up that you can depend on. This project was a combination... read more
Peter Dupuy1/19/2019 -
I have recommended a few people to Dick and would have no hesitation doing it again. He is not too big that he only wants to deal with trawlers and longliners and other commerical boats and not too small... read more
Robert Smith1/19/2018 -
I am so glad we got Richard to help us with the electrics on our new Bonito 560. His professionalism, knowledge, expertise, plain english, cost effective advice is very rare. I highly recommend Richard to everyone who has a need... read more
Brian Gooch5/05/2021 -
Richard is an awesome bloke to deal with
anthony ruthenberg1/19/2019 -
Great service and communication from Richard and the team. Very happy customer, and one that will return for all my GPS needs.
Last Drinks6/26/2020 -
Great service, great knowledge, great bloke. Richard knows the product he is selling and can make recommendations for all types of fishing.
Steve Antos1/19/2019 -
Great products and does awesome work.
Eric Sprott1/19/2018 -
Richard was such a great help in getting my new furuno 295 up and runningThanks mateCheers Clint
Clint Holden1/19/2018 -
Richard gives no nonsense advice based on your needs and budget. Experience with the products they sell and excellent sales support shows a desire to look after their customers. I would recommend Richard and QME.
ian harris3/31/2021 -
Good bloke, great advise and work which is second to non...
Ben Weston1/19/2018 -
Took my 4yo trailer boat to the boys at QME for a check over before a long trip away. Some big safety issues were picked up and upgrades done where needed. Quality of advice and workmanship is first class and... read more
Dean Sullivan1/19/2020 -
Richard listened to all my needs and did a very professional install on all my Furuno products. Having a sounder/transducer set up that reads at speed is the most important part of offshore fishing and this was well and truly achieved.
Greg Lamprecht1/19/2018 -
QME saved me hours of ringing around to find the impossible transducer fluid. Honest down to earth manner and professional advice got us sorted to chase the fish again! I would highly recommend QME.
stef suther4/08/2021 -
Ordered some gear last week, couldnt find it locally, they had it in stock and was delivered 2 days later. Great service.
Chris Rogers9/23/2020 -
Richard certainly challenges the norm and thinks outside of the box to deliver his clients with results. His innovation and willingness to push boundaries within the industry certainly sets him apart from the rest. 👌🏻
lockym851/19/2018 -
Great knowledge and great quality install.
Callum Sprott1/19/2018 -
Richard gives you straight shooting advice that will have your boat humming. The quality of work delivered by QME is second to none. If you choose anyone else to handle your boat you'll be leaving performance on the table.The only... read more
thomas Thomas4/07/2021 -
Richard gives no nonsense advice based on your needs and budget. Experience with the products they sell and excellent sales support shows a desire to look after their customers. I would recommend Richard and QME.
Michelle Harris3/31/2021 -
I had QME install a furuno tz2 12 inch, dff3d and tm260 in my Quintrex & I can not recommend him highly enough. If you want the best equipment and service this is the place for you.
Petes Pest Control Toowoomba1/19/2019 -
Have had the pleasure of dealing with Richard for the past few months. Couldnt be more helpful to back up the Furuno product. Its not offen you meet someone that truly believes in the product they are selling.You wont meet... read more
Australianculturefirst ACF1/19/2018 -
I would like to say thank you to the team for great service. Even when things don't go to plan they make it happen. I will be a return customer when I next need electronics for my boat.
Robert Allan9/28/2020 -
Cheers
matthew jocelyn1/19/2020 -
Recently had a dual transducer install done by Richard and Harry from QME (an SS175HW and SS175L with their added custom spacers) and I couldn’t be happier, extremely professional and their workmanship immaculate. The performance is exceptional after Richard took... read more
Luke Goschnick1/19/2019 -
Quality installation and workmanship, would recommend to all looking to have electronics fitted in their boats.
N Muzz1/19/2020 -
Thank you to Richard at quality marine electronics. You were very friendly, honest and professional, your knowledge and expertise in marine electronics and transducers is exceptional and I’m so grateful that you took the time to help me. I highly... read more
Cassidy Wilson Music2/18/2021
